Knee Zone Coaching • Privacy Policy

Your privacy is protected at every step of your knee journey

This Privacy Policy explains how Knee Zone Coaching collects, uses, and protects your personal information when you visit our site or work with us for Knee Replacement Coaching.

Privacy Policy

Your Privacy Matters to Us at The Knee Zone, LLC ("Company," "we," "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, programs (including Knee Replacement Secrets), and communications.

By using our services, you consent to the practices described in this policy. If you do not agree, please refrain from using our services.

1. Information We Collect

When you engage with The Knee Zone, LLC, we may collect the following types of information:

✔️ Personal Information: Name, email address, phone number, billing address, and payment details when you sign up for services, courses, or contact us.

✔️ Program Information: Your responses to program materials, surveys, or emails related to The Knee Zone.

✔️ Technical Data: IP address, browser type, and usage behavior collected through cookies and tracking technologies.

✔️ Communication Data: Any information shared through email, contact forms, Facebook groups, or coaching calls.

2. How We Use Your Information

We collect and use your information for the following purposes:

✔️ Provide Services: To deliver The Knee Zone program and related services you've requested.

✔️ Process Payments: To securely process your transactions.

✔️ Customer Support: To respond to your inquiries and offer assistance.

✔️ Marketing Communication: To send updates, newsletters, or promotions (if you’ve opted in).

✔️ Improve User Experience: To analyze website traffic and engagement and improve our offerings.

✔️ Legal Compliance: To comply with applicable laws and protect against fraud.

3. How We Protect Your Information

We take your privacy seriously and implement appropriate safeguards, including:

✔️ Secure Payment Systems: All transactions are processed through secure, encrypted gateways.

✔️ Data Access Controls: Only authorized individuals have access to sensitive information.

✔️ Security Reviews: We regularly evaluate our systems to protect against unauthorized access or disclosure.

4. Sharing Your Information

We do not sell or rent your personal information. We may share your information only:

✔️ With Your Consent: If you’ve given permission to share your data.

✔️ With Service Providers: Such as email providers or payment processors who help us deliver services. These third parties are bound by confidentiality agreements.

5. Cookies & Tracking Technologies

We use cookies to enhance your experience, remember preferences, and analyze usage. You can disable cookies in your browser settings, but this may affect functionality.

6. Your Rights

You have the right to:

✔️ Access Your Data: Request a copy of your personal data.

✔️ Correct Inaccuracies: Update or correct any outdated or incorrect information.

✔️ Delete Information: Request deletion of your personal data, unless we’re required to keep it for legal reasons.

✔️ Unsubscribe: Opt out of marketing communications by clicking "unsubscribe" in any of our emails.

To exercise your rights, email us at [email protected].

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. Any changes will be posted on this page and/or communicated via email.

Effective Date: 9/15/2025

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to:

📧 Email: [email protected]

Effective date: January 24, 2026

Last updated: January 24, 2026

At-a-glance summary (not a substitute for the full policy)

We collect limited personal and health-related information to deliver personalized knee replacement coaching. We never sell your data. We use secure tools, store information for only as long as needed, and you can request access, updates, or deletion of your information at any time, subject to legal and clinical record-keeping requirements.

This Privacy Policy is designed for individuals and consumers seeking education, coaching, and support for knee replacement decisions and recovery. It does not replace formal medical or legal privacy notices required by healthcare providers under HIPAA or similar regulations.

Table of contents

Use the outline below to quickly find the information you need about how we handle your data.

  • 1. Who we are
  • 2. Information we collect
  • 3. How we use your information
  • 4. Legal basis for processing (where applicable)
  • 5. Cookies and similar technologies
  • 6. How we share information
  • 7. Data retention
  • 8. Data security
  • 9. Your privacy rights
  • 10. International data transfers
  • 11. Coaching, not medical care
  • 12. Children’s privacy
  • 13. Changes to this policy
  • 14. How to contact us

1. Who we are

Knee Zone Coaching ("we", "our", or "us") provides educational and coaching services to individuals considering or recovering from knee replacement surgery. We work directly with individuals and consumers to help them ask better questions, prepare for surgery, and navigate recovery decisions.

For the purposes of applicable data protection laws, we are typically the "data controller" of your personal information, meaning we decide how and why your data is used when you use our site or coaching services.

2. Information we collect

We collect information in three main ways: when you provide it directly to us, automatically through your use of our site, and from third parties with your permission or where legally allowed.

Information you provide directly

  • Contact details (such as your name, email address, phone number).
  • Basic demographic information (such as age range, general location, or time zone).
  • Coaching-related information you choose to share (for example: your goals, current knee symptoms as you describe them, surgery plans, challenges in recovery, or questions for your provider).
  • Scheduling information, feedback, testimonials, or survey responses.
  • Payment-related information (processed through third-party payment providers; we do not store full card details).

Information we collect automatically

  • Device and usage data (such as IP address, browser type, pages viewed, time on site).
  • Approximate location based on IP address.
  • Interaction data (such as clicks on links, forms started or completed, and email engagement if you subscribe to our messages).

Special category / health-related information

In the course of providing knee replacement coaching, you may choose to share information that relates to your health (for example: prior surgeries, pain levels, medications you discuss with your clinician, or medical advice you have received). We treat this information as sensitive and use it only to support your coaching experience. We do not provide medical diagnosis, treatment, or manage your medical record.

3. How we use your information

We use the information we collect for the following purposes:

  • To provide and personalize knee replacement coaching sessions and resources.
  • To communicate with you about scheduling, updates, and program information.
  • To respond to your questions, requests, or support needs.
  • To process payments and manage your subscription or program enrollment.
  • To improve our content, programs, and website based on aggregated usage data.
  • To send you educational content, newsletters, or marketing communications where permitted by law and your preferences.
  • To comply with legal obligations and enforce our terms, or to protect our rights, safety, and that of our clients.

4. Legal basis for processing (where applicable)

If you are located in the European Economic Area (EEA), the United Kingdom, or another region with similar laws, we rely on the following legal bases to process your personal information:

  • Your consent, where you have clearly agreed to our use of your information (for example, opting into emails or sharing sensitive health-related details during coaching).
  • Performance of a contract, where processing is necessary to deliver the coaching services you have requested.
  • Legitimate interests, such as improving our services or protecting against fraud, provided your rights and interests are not overridden.
  • Compliance with legal obligations, such as record-keeping or responding to lawful requests.

5. Cookies and similar technologies

We may use cookies and similar tracking technologies to understand how visitors use our site, improve performance, and support analytics and marketing efforts. Cookies are small files stored on your device that help us recognize your browser and remember certain information.

You can usually adjust your browser settings to refuse cookies or alert you when cookies are being sent. Some parts of the site may not function properly if you disable cookies.

6. How we share information

We do not sell your personal information. We may share your information with:

  • Service providers that help us operate our business (for example: scheduling platforms, payment processors, email service providers, analytics providers).
  • Professional advisors (such as lawyers or accountants) where necessary for legitimate business purposes.
  • Successors in the event of a business transfer, merger, or acquisition, subject to appropriate confidentiality protections.
  • Law enforcement, regulators, or others where required by law or to protect our rights, safety, or the rights and safety of others.

7. Data retention

We retain your personal information only for as long as reasonably necessary to fulfill the purposes outlined in this policy, including providing coaching services, complying with our legal obligations, and resolving disputes.

Where we no longer need your information, we will either delete it, anonymize it, or securely store it and isolate it from further use until deletion is possible.

8. Data security

We use reasonable technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your privacy rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

  • Access – to request a copy of the personal information we hold about you.
  • Correction – to ask us to correct or update inaccurate or incomplete information.
  • Deletion – to request that we delete your personal information, subject to certain exceptions.
  • Restriction – to ask us to limit how we use your information in certain circumstances.
  • Objection – to object to certain types of processing, such as direct marketing.
  • Portability – to request a copy of your data in a structured, commonly used, machine-readable format where technically feasible.
  • Withdrawal of consent – where we rely on consent, to withdraw it at any time without affecting the lawfulness of processing before withdrawal.

To exercise your rights, please contact us using the details in the “How to contact us” section below. We may need to verify your identity before fulfilling your request and may be unable to comply with a request where we are required to retain certain information by law or for legitimate business purposes.

10. International data transfers

We may process and store your information in countries other than where you live. These locations may have different data protection laws than your jurisdiction. Where required, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with this policy and applicable law.

11. Coaching, not medical care

Knee Zone Coaching provides education, accountability, and support to help you engage more effectively with your healthcare team. We do not provide medical diagnosis, treatment, or professional medical care, and we do not replace your relationship with your licensed healthcare providers.

Because we are not acting as a healthcare provider, the information you share with us is generally not protected under medical privacy laws like HIPAA in the same way that information held by your doctor or hospital may be. We still treat your information with care and confidentiality, but if you have questions about how your medical information is handled by your healthcare providers, please review their privacy notices directly.

12. Children’s privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children under the age of 16 (or another age as defined by local law) without appropriate parental or guardian consent. If you believe we have collected information from a child without consent, please contact us so we can delete it.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice (such as by email or a prominent notice on our site).

14. How to contact us

If you have questions about this Privacy Policy, our handling of your information, or would like to exercise your privacy rights, you can contact Knee Zone Coaching at:

Email: [email protected]
Subject line: “Privacy Request – Knee Zone Coaching”

When you contact us, please do not include sensitive medical details in the subject line or in unencrypted email. We may provide a secure method for sharing specific information as needed.

Have questions about your privacy?

We want you to feel confident and informed, both in your knee replacement journey and in how your information is handled. Reach out any time with privacy questions or requests.

Knee Zone Coaching • Privacy Policy

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